01
Customer Intelligence
Capture walk-in profiles, visit frequency, average spend, and lifetime value — all from one unified dashboard.
CCustva
Customer Retention OS for Offline India
Turn every walk-in into a repeat customer
Custva helps cafes, restaurants, bakeries, salons, and retail stores capture customer data, launch WhatsApp campaigns, and measure retention — all from one simple dashboard.
Made in India·DPDP Compliant·WhatsApp Native·No app needed
3xMore repeat visits
60%Reduction in churn
10sAvg. customer capture time
ZeroExtra per-message cost
Platform Features
Everything your business needs to retain more customers
One platform. Zero complexity. Built specifically for offline Indian merchants.
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WhatsApp Campaigns
Send personalized, segmented WhatsApp messages at scale. Schedule, queue, and track delivery in real time.
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Retention Analytics
Measure repeat rate, inactive cohorts, and campaign ROI with clarity. Know exactly what's working.
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Audience Segmentation
Filter by recency, spend, location, or visit count. Target the right customers at the right moment.
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Workflow Automation
Automate follow-ups, re-engagement sequences, and milestone rewards without manual effort.
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Secure & Compliant
Built on Indian infrastructure. DPDP-aligned data handling with role-based access controls.
How It Works
Live in minutes. Results in weeks.
No complex setup. No IT team required. Just four steps to a retention machine.
01
Capture walk-in data
Log customer name, phone, spend, and visit details at checkout — takes under 10 seconds.
02
Segment your audience
Filter by spend bracket, inactivity window, location, or visit frequency in a few clicks.
03
Launch WhatsApp campaigns
Create personalised messages, schedule sends, and let Custva handle queue delivery.
04
Measure and optimise
Track repeat visits, campaign conversions, and retention trends from one clean dashboard.
FAQ
Common questions, answered.
Who is Custva built for?
Custva is built for offline businesses — cafes, restaurants, bakeries, salons, gyms, and local retail stores that want to grow through repeat customers.
Do my customers need to download an app?
No. Custva works entirely via WhatsApp. Your customers receive messages on their existing number — zero friction, zero downloads.
How is customer data stored?
All data is stored on Indian cloud infrastructure and handled in compliance with India's DPDP Act. You own your data.
Can I use Custva for multiple outlets?
Yes. Our platform supports multi-outlet management with a unified dashboard and branch-level analytics.
Connect With Us
We are here to help
Have a question or want to know if Custva is right for your business? Reach out — our team responds quickly.
Get Started Today
Ready to make retention a system?
Join Indian merchants using Custva to grow through repeat customers. Free trial, no credit card needed.